We are dedicated to ensuring that our practice is accessible to all patients, regardless of mobility or other physical needs.

Key features of our practice include:

  • Wheelchair Access: Our surgery is fully wheelchair accessible, with level or ramp access at the entrance.

    Doorbell Assistance: For patients who may need assistance upon arrival, a doorbell is available at the entrance to alert our staff. We are happy to provide help with entry if needed.

  • Accessible Parking: We provide designated parking spaces near the entrance for patients with disabilities.
  • Accessible Toilets: Our practice includes accessible toilets for patients and visitors with mobility issues.
  • Hearing Loops: A hearing loop system is available at our reception desk to assist patients with hearing impairments. This facility can also be used in clinical rooms upon request.
  • Assistance with Communication: Our staff are trained to assist patients who may need help with communication, including arranging for interpreters or providing information in alternative formats where necessary.

Accessibility Statement for www.norththoresbypractice.co.uk

This accessibility statement applies to the website and/or domain associated with North Thoresby Practice. Our website is hosted by elpcn and we work in conjunction with our host to enable as many people as possible to use our website. This means that users should be able to:

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

  • We know some parts of this website are not fully accessible:
    • the text will not reflow in a single column when you change the size of the browser window
    • you cannot modify the line height or spacing of text
    • some older PDF documents are not fully accessible to screen reader software
    • live video streams do not have captions
    • some of our online forms may be difficult to navigate using just a keyboard

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by

  • Writing to us at: North Thoresby Practice, 47 Highfield Rd, North Thoresby, Grimsby DN36 5RT 
  • Emails us at: Email Hannah.carr12@nhs.net
  • Calling us on 01472840202

We’ll consider your request and get back to you in 5 working days 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements please contact the Operations Manager at Hannah.carr12@nhs.net

 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Find out how to contact us on the ‘Contact Us’ page

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. 

North Thoresby Practice is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

This statement was prepared on 5 May 2023 

This website was last tested on 2 May 2023 by Frank Designs Ltd. 

Further testing will be undertaken by the North Thoresby Practice team, as new content is continuously being developed.