FFT- Results 2024

From January to October 2024, we received 1408 responses from Friends and Family Test of which 1363 patients rated us ‘very good’ or ‘good’ 

Thank you to the 528 patients who took the Friends and Family Test in October 2024

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Thank you to the 880 patients who took the Friends and Family Test between  July - September 2024

 

 

July 2024

 

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August 2024

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September 2024

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Thank you to the 798 patients who took the Friends and Family Test between April and June 2024

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Thank you to all our patients who completed the Friends and Family Test between January and March 2024

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What our patients think of our service.

"Dr Cheema very understanding and caring. Carried out procedure, explained before and after what to expect. An asset to the practice".

"From getting to the Surgery and having the young lady who took my blood who was caring and looked after me also mot hardly a mark from the needle either got talking and she said she is also on Reception that’s when I recognised her very pleasant"

"Love the physiotherapist!"

"Lyndsey was very caring and made the time to talk to me nothing felt rushed."

"Rang surgery at 8.30, was given appointment after 10.00 and was seen within minutes. Also had an appointment the previous day with nurse again with great service.Nurse Gemma was wonderful, calming, professional but had a lovely bedside manner. A great asset to the practice!!!"

"Dr Varah listened to us and was very helpful."

"Gemma is an excellent Nurse and understands my requirements exactly."

FFT- Results 2023

From May to December 2023, we received 2,932 responses from Friends and Family of which 2,729 patients rated us ‘very good’ or ‘good’ 

Thank you to all the patients who completed a friends and family test survey in December. We received 254 responses.

Overall, how was your experience of our service?

199 answered very good

39 answered good

7 answered neither good nor poor 

6 answered poor

2 answered very poor

0 don’t know     

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Thank you to all the patients who completed a friends and family test survey in November. We received 225 responses.

Overall, how was your experience of our service?

171 answered very good

35 answered good

14 answered neither good nor poor 

4 answered poor

0 answered very poor

0 don’t know     

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Thank you to all the patients who completed a friends and family test survey in October. We received 583 responses.

Overall, how was your experience of our service?

458 answered very good

87 answered good

21 answered neither good nor poor 

7 answered poor

7 answered very poor

3 don’t know     

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Thank you to all the patients who completed a friends and family test survey in September. We received 484 responses.

Overall, how was your experience of our service?

383 answered very good

85 answered good

10 answered neither good nor poor 

3 answered poor

1 answered very poor

2 don’t know     

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Thank you to all the patients who completed a friends and family test survey in August. We received 382 responses.

Overall, how was your experience of our service?

278 answered very good

73 answered good

14 answered neither good nor poor

11 answered poor

5 answered very poor

0 don’t know     

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Thank you to all the patients who completed a friends and family test survey in July. We received 387 responses.

Overall, how was your experience of our service?

274 answered very good

83 answered good

15 answered neither good nor poor 

6 answered poor

4 answered very poor

0 don’t know     

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Thank you to all the patients who completed a friends and family test survey in June. We received 372 responses.

Overall, how was your experience of our service?

259 answered very good

79 answered good

17 answered neither good nor poor

10 answered poor

6 answered very poor

0 don’t know     

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Thank you to all the patients who completed a friends and family test survey in May. We received 245 responses.

Overall, how was your experience of our service?

169 answered very good

57 answered good

10 answered neither good nor poor 

5 answered poor

4 answered very poor

0 don’t know     

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What our patients say.

‘Kerry, at the practice was really nice, professional but friendly and put me at ease. The receptionist was also very nice but couldn’t help in the way required.’

‘The service I receive from North Thoresby Practice is excellent all round. Things have really turned around since the horrendous COVID scenario affected all services Nationwide. I personally am very grateful for everything….’

‘The physiotherapist l saw Rinske was considerate and took time to explain to me what my problems where and gave me exercises to do that l felt would make a difference. I feel finally after seeing this very nice lady l can make some headway to recover. Thank you.’

‘My appointment was on time, Shayna the nurse, was lovely and put me at ease from the outset.’

Tell us what you think.

Listening to the views of our patients helps us to identify what is working well, what can be improved and how.

Take the Friends and Family Test